From; http://www.cityofowasso.com/city_manager/city_vision.html
A
Clear Vision
The City of Owasso is a municipal governmental entity that exists to
provide public services.
Those services must be delivered by an organization that is reflective
of the community it seeks to serve. Owasso is a community, and we are
an organization where volunteerism, donation and self-sacrifice are everyday
occurrences. We recognize heroes as being not only those who have dangerous
jobs, but also those everyday heroes who perform services for others again
and again simply because they care. Owasso is a community where the streets
are safe, families feel secure, the parks are clean, neighbors care about
one another as family, and the football stadium is packed on Friday night.
It is a community that places as much importance on a student’s
participation in an " Odyssey of the Mind" project or the "
Pride of Owasso" marching band as it does on being a star athlete,
and recognizes the contributions of all. It is a hometown known for its
community spirit… neighborhood block parties… parades…
churches… and lemonade stands. Owasso is a progressive city where
commitment to community is recognized and rewarded, where, for generations,
families have grown up… and wanted to stay. Owasso is a place where
governmental services are dependable and efficient, and where new ideas
are embraced with enthusiasm and energy which creates an environment for
success.
As an organization and as individuals, we hold inherent certain values
and principles. These values are set out as an acknowledgement that
there exist core beliefs, developed by our life experiences, that give
depth and richness to our lives and work. They can, and do, actively
benefit us in developing purposeful and satisfying lives as we serve the
public. Such values are recognized as critical to the everyday success
of our organization. These values are not applied just when convenient,
but instilled throughout our organizational process and our daily lives,
so that they are naturally applied to every decision made by any individual
or group within the organization.
INTEGRITY
We believe that truthfulness, openness, honesty, ethical conduct and
consistency in all actions are basic to the way we treat each other and
our costumers and that fair treatment to all is an organizational imperative.
ACCOUNTABILITY
We pledge, as stewards managing the public's resources, to be constantly
aware of our responsibility to the public and to our work team for all
we do.
TEAMWORK
We commit to a unity of purpose and harmony of action, which is a daily
commitment to help create an environment of mutual respect where each
individual's contributions are valued.
QUALITY WORK
We recognize that excellence is the standard for all members of our team.
We will ensure through training and professional development that each
person is afforded the resources and opportunities necessary to accomplish
tasks and refine work processes to that standard.
RESPONSIVENESS
We listen to all customers and respond to their concerns and requests
in an efficient and timely manner.
PLANNING
We embrace a comprehensive approach to assessing the long-term effects
of all decisions.
INNOVATIVE AND PROGRESSIVE
We foster a dynamic environment that inspires a willingness to change
and encourages individuals to take risks in the development of new and
different alternatives to create better processes and solutions.
We envision, therefore, an organization that:
Is interdependent, one that empowers and frees individuals
to take risks, where the individual's work is challenging;
Has a sense of common purpose as to why it exists and defines
how each individual contributes to its success;
Removes barriers to creativity and encourages the development
and use of individual skills and talents, then uses those skills and talents
creatively;
Creates an environment in which all individuals are responsible
for the performance of the group;
Embraces change as an opportunity for organizational growth and
improvement;
Focuses on results and shared responsibilities;
Responds to needs by rapidly identifying and acting on opportunities
to serve the customer ; and
Encourages and inspires the individual to participate in process
improvement and the continuous development of more effective ways to serve.
We have a vision of an organization that values the individual and recognizes
that by working together we will better serve the greater cause that is
public service. In this vision, we clearly see that public service
is about removing the obstacles standing in the way of people celebrating
their lives.
Quality seeks excellence for the organization as a whole. The Quality
Initiative recognizes that efficiencies can be realized through teamwork.
Process improvements and solutions are centered around creative analysis.
And always, in every instance, the path to Quality lies in listening to
and satisfying customers.